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ORDER UPDATES

Order status updates are also sent directly to your email, so be sure to check your inbox for the latest information. We aim to send your goods within 24 hours of receipt of order. In most cases delivery takes place within 2-5 working days; you will receive an email when your order has been scheduled for dispatch.

DELIVERY UPDATES

If you have any order or delivery update queries, here's how you can track your shipment:

• Orders over £50 are dispatched via DPD with Next-Day* delivery. You can track your order using the DPD Tracking Page.
• Orders under £50 are sent via Evri Next Day*, and you can track your delivery through the Evri Tracking Page.

* Next working day delivery is to Mainland UK only. Additional charges may apply for deliveries to Scotland, Highlands, and Northern Ireland, which are calculated during checkout.

If you need further assistance, please don't hesitate to contact our customer service team.

FAULTS / ORDER ISSUES

If you have a question regarding a fault or issue with your order, we're here to help!

For faulty or damaged items: Please contact our customer service team as soon as possible. We’ll need the order number, a description of the issue, and photos of the damaged or faulty item to assist with a resolution.

For missing or incorrect items: If an item is missing or incorrect in your order, please reach out to us with your order number and details of the problem. We will investigate and resolve the issue promptly.

For any other order-related issues: If there is any other concern regarding your order, please provide us with as much information as possible, including your order number, and our team will assist you as quickly as we can.

Our goal is to ensure your complete satisfaction, and we'll work with you to resolve any issues efficiently. You can contact us via [insert contact method], and we’ll get back to you as soon as possible.